• The following Benefits are available on internet banking.
  • Customer doesn’t have to wait in line.
  • Customer don't have to plan them day around the bank's hours.
  • Customer can look at them balance whenever they want, not just when they get a statement
  • Customer can check them account Transaction details quickly
  • This Service give you notified of suspicious activity

• Obtain application form for IMPS Service or Download application from our web site or Play Store Submit duly filled application form to your bank for registration. After successful registration , SMS will be sent to mobile with details of MMID.

• P2P (Person to Person)
  • Register your mobile number with our bank to link to your account.
  • Get your MMID from our Bank
  • Share your Mobile number and MMID with the remitter
  • Ask the remitter to send money using your Mobile number and MMID
  • Check the confirmation SMS for credit to your account from the remitter

• P2A (Person to Account)
  • Share your Account Number and your Branch IFSC Code with the remitter
  • Ask the remitter to send money using your Account Number and IFSC Code
  • Check the confirmation SMS for credit to your account from the remitter

1.  What is IMPS? 2.  Who is providing IMPS service? 3.  Are all banks offering IMPS? 4.  Does the customer need to have a bank account for availing IMPS? 5.  Does the customer need to register to remit the funds through IMPS? (Currently Not Applicable) 6.  Is the beneficiary customer also required to register for IMPS? 7.  What beneficiary details does the customer need to effect an IMPS remittance? 8.  What is MMID? 9.  Can a customer link more than one account to the same mobile number? 10.  In case if the customer has more than one account linked to his / her mobile number how does he select the account from which he / she intends to pay? 11.  How can I receive money using IMPS? 12.  Is there any limit on the value of transactions in IMPS? (Currently Not Applicable) 13.  What happens in case the remitter enters a wrong beneficiary mobile number for remittance? 14.  What are the timings for initiating and receiving IMPS remittances? 15.  What are the charges for the customer for sending and receiving remittances using IMPS? 16.  Are there any subscription charges for the customers to avail this facility? 17.  How long does it take for the remittance to get credited into the beneficiary account number? 18.  Is it necessary to have sufficient account balance to initiate a remittance? (Currently Not Applicable) 19.  Is it necessary to have a minimum balance to receive funds through IMPS? 20.  How does the remitter come to know that his account is debited and funds have been credited in the beneficiary’s account? (Currently Not Applicable) 21.  How does a beneficiary come to know of funds being credited to his / her banks account? 22.  Can a customer remit and / or receive remittance using the mobile number other than the one registered with the bank? 23.  When can the beneficiary use the funds received through IMPS? 24.  How do I register for IMPS with your Bank? 25.  How the MMID will be communicated to me?

• Terms and Conditions

• Terms and Conditions for Mobile Banking Service- IMPS
• 1.  Definitions : The following words and expressions shall have the corresponding meanings whereverappropriate.
  • “Account” shall mean an account with the Bank in which a request for availing the Mobile Banking Service has been registered or re-registered with the Bank
  • “Customer” means the holder of an Account in GS Mahanagar Co-operative Bank Ltd.
  • “MPIN” shall mean the Personal Identification Number (password) for the Mobile Banking Service.
  • “MBS” shall mean Mobile Banking Service of the Bankand includes the service over the application/SMS Banking.
  • “Bank” shall mean GS Mahanagar Co-operative Bank Ltd.
  • “Facility” shall mean Mobile Banking facility provided to the Customer including IMPS, contained in clause 11.
  • “Mobile Phone Number” shall mean the Mobile number that has been used by the Customer to register for theFacility.
  • “Application” shall mean the Bank’s Mobile Banking application which will be downloaded onto the mobile phone of the Customer.
  • “WAP” means Wireless Application Protocol.
  • “Bank’s website” means https://gsmahanagar.bank.in
• 2.  Applicability of Terms and Conditions
  • No Customer is entitled to use the Mobile Banking services (MBS) without understanding and agreeing to the Terms and Conditions for Mobile Banking Service. By using the MBS, the Customers thereby agree and consent to these Terms and Conditions, which form the contract between the Customer and Bank. MBS shall be governed by such terms and conditions as amended by the Bank from time to time. These terms and conditions shall be in addition to and not in derogation of other terms and conditions relating to any Account of the Customer and/or the respective product or the service provided by the Bank unless otherwise specifically stated.
• 3.  General Business Rules Governing Mobile Banking Service

  The following Business rules will apply to the MBS :

  • The Facility will be available to Customers having a Savings/ Current account with the Bank.
  • The daily ceiling under the Facility, per Customer shall be minimum Rs.50,000.00 and maximum Rs. 5,00,000.00 per day.
  • Entering the wrong MPIN thrice will block the MBS to the Account for the day and two such consecutive blockages will de- activate the Facility and the Customer should re register for the services as per the procedure laid down for the same.
  • Any change in the business rules of any of the processes will be notified on Bank’s website https://gsmahanagar.bank.in , which will be construed as sufficient notice to the Customer.
  • In the case of a joint account where mode of operation is “Either or Survivor” any of the joint account holders can use the Facility. The transactions in such accounts shall be binding on all the joint account holders, jointly and severally. The Customers are bound to advise the Bank separately, of any change in the mode of operation in an Account and get it effected for necessary modifications to the Application. Accounts where mode of operation is “joint” as also accounts in the name of minor or where minor is a joint account holder are not eligible forMobile Banking Services (MBS).
  • The Bank reserves the right to reject a Customer’s request for MBS without assigning any reasons.
  • The services offered under the Facility will be automatically terminated if the primary account linked for the Mobile Banking Services is closed. The Bank may also terminate or suspend the services under the Facility without prior notice if the Customer has violated the terms and conditions laid down by the Bank or on the death of the Customer when brought to the notice of the Bank.
• 4.  Usage of Facility:

  By accepting the terms and conditions on the mobile phone while registering for the facility, the Customer:

  • Agrees to use the MBS for financial and non-financial transactions offered by the Bank from time to time.
  • Also irrevocably authorizes the Bank to debit the Accounts which have been enabled for MBS for all transactions/services undertaken by using MPIN/TPIN.
  • Authorises the Bank to map the account number, User ID and Mobile Phone Number for the smooth operation of MBS offered by Bank and to preserve the mapping record in its own server or server of any other third party and to use such data at its discretion for providing/enhancing further banking/ technology products that it mayoffer.
  • Agrees that he/ she is aware and accepts that MBS offered by the Bank will enable him/her to transact using MPIN and TPIN within the limit prescribed by the Bank and will be deemed as bonafide transaction.
  • Agrees that the transactions originated using the mobile phones are non retractable as these are instantaneous/real time.
  • Understands and explicitly agrees that Bank has the absolute and unfettered right to revise the prescribed ceilings from time to time which will be binding upon him/her.
  • Agrees to use the facility on a mobile phone properly and validly registered in his/her name only with the Mobile Service Provider and undertakes to use the Facility only through Mobile Phone Number which has been used to register for the Facility.
  • Agrees that while the Information Technology Act , 2000 prescribes that a subscriber may authenticate an electronic record by affixing his digital signature which has been given legal recognition under the Act, the Bank is authenticating the Customer by using Mobile Number, MPIN or any other method decided at the discretion of the Bank which may not be recognized under the IT Act, 2000 for authentication of electronic records and this is acceptable and binding to the Customer and hence the Customer is solely responsible for maintenance of the secrecy and confidentiality of the MPIN without any liability to the Bank.
• 5.  Others
  • The Customer shall be required to acquaint himself/herself with the process for using the Facility and that he/she shall be responsible for any error made while using the Facility.
  • The Bank reserves the right to decide what services may be offered. Additions/ deletions to the services offered under the facility are at its sole discretion.
  • The instructions of the Customer shall be effected only after authentication under his/her USER ID and MPIN or through any other mode of verification as may be stipulated at the discretion of theBank.
  • While it shall be the endeavor of the Bank to carry out the instructions received from the Customers promptly, it shall not be responsible for the delay/ failure in carrying out the instructions due to any reasons whatsoever including failure of operational system or due to any requirement of law. The Customer expressly authorizes the Bank to access his/her account information required for offering the services under the Facility and also to share the information regarding his/ her accounts with the service provider/ third party as may be required to provide the services under theFacility.
  • The transactional details will be recorded by the Bank and these records will be regarded as conclusive proof of the authenticity and accuracy of transactions.
  • The Customer hereby authorizes the Bank or its agents to send promotional messages including the products of the Bank, greetings or any other messages the Bank may consider from time to time.
  • The Customer understands that the Bank may send “rejection” or “cannot process” the request messages for the service request(s) sent by the Customer which could not be executed for anyreason.
  • The Bank shall make all reasonable efforts to ensure that the Customer information is kept confidential but shall not be responsible for any inadvertent divulgence or leakage of confidential Customer information for reasons beyond its control or by action of any thirdparty.
  • The Customer expressly authorizes the Bank to carry out all requests/ transactions purporting to have been received from his/ her mobile phone and authenticated with his/ her MPIN. In the case of payment facilities like fund transfer, mobile top up, bill payment, etc., the customer shall be deemed to have expressly authorized the Bank to make the payment when a request is received from him/her.
  • It is the responsibility of the Customer to advise the Bank of change in his mobile number or loss/ theft of mobile phone by adopting the procedure laid down by the Bank for thepurpose.
  • The Telecom Service provider of the customer may levy charges for each SMS/ dial/GPRS and the Bank is not liable for any dispute that may arise between such telecom service provider and theCustomer.
• 6.  Fee structure for theFacility :
  • The Bank reserves the right to charge the Customer a fee for the use of the services provided under the Facility and change the fee structure at its discretion. Display of such charges on Bank’s websites would serve as sufficient notice and the same is binding on the customer.
• 7.  Accuracy of Information :
  • It is the responsibility of the Customer to provide correct information to the Bank through the use of the Facility or any other method. In case of any discrepancy in this information, the Customer understands that the Bank will not be in any way responsible for action taken based on the information. The Bank will endeavor to correct the error promptly wherever possible on a best effort basis, if the customer reports such error ininformation.
  • The Customer understands that the Bank will try, to the best of its ability and effort, to provide accurate information and shall not hold the Bank responsible for any errors or omissions that may occur due to reasons beyond the control of the Bank.
  • The Customer accepts that the Bank shall not be responsible for any errors which may occur in spite of the steps taken by the Bank to ensure the accuracy of the information and shall not have any claim against the Bank in an event of any loss/ damage suffered as a consequence of an information provided by the Bank found to be not correct.
• 8.  Responsibilities and obligations of the Customer
  • The Customer will be responsible for all transactions, including unauthorized/erroneous/wrong/incorrect/mistaken/false transactions made through the use of his/her mobile phone, SIM card and MPIN, regard less of whether such transactions are in fact entered into or authorized by him/her. The Customer will be responsible for the loss/damage, if any suffered in respect of all such transactions.
  • The Customer shall take all possible steps to ensure that the Application and his/her mobile phone are not shared with anyone and shall take immediate action to de-register from MBS as per procedure laid down in case of misuse/ theft/loss of the mobile phone or SIMcard.
  • The Customer will use the services offered under the Facility using the MPIN in accordance with the procedure as laid down by the Bank from time to time, including the terms and conditions containedherein.
  • The Customer shall keep the USER ID, MPIN and TPIN confidential and will not disclose these to any other person or will not record them in a way that would compromise the confidentiality of the same or the security of theservice.
  • It will be the responsibility of the Customer to notify the Bank immediately if he/ she suspect the misuse of the MPIN. He will also immediately initiate the necessary steps to change hisMPIN and TPIN.
  • If the mobile phone or SIM is lost, the user must immediately take action to de-register from MBS by calling toll free number 1800 202 2722 or contacting Home branch of the primary account enabled/disable forMBS.
  • The Customer accepts that any valid transaction originating from the USER ID and / or registered mobile phone number shall be assumed to have been initiated by the Customer and any transaction authorized by the MPIN and TPIN is duly and legally authorized by the Customer.
  • The Customer shall keep himself/herself updated with regard to any information/ modification relating to the services offered under the Facility which would be publicized on the Bank’s websites and at the branches and would be responsible for taking note of / compliance of such information/ modifications in making use of theFacility.
  • The Customer shall be liable for all loss or breach of the Terms and Conditions contained herein or contributed or caused the loss by negligent actions or a failure to advise the Bank within a reasonable time about any unauthorized access in the account.
  • The Customer shall be liable and responsible for all legal compliance and adherence of all commercial terms and conditions in respect of the mobile connection/SIM card/mobile phone through which the facility is availed and the Bank does not accept/ acknowledge any responsibility in thisregard.
  • It is the responsibility of the Customer to notify the Bank, about any change in mode of operation, through a separate communication, making a specific reference to the MBS availed. It is also the responsibility of the Customer to notify the Bank, any other change in the operation of the account which will otherwise make the account ineligible for the MBS. Any failure on the part of the Customer to advise the Bank separately shall continue to bind all the account holders, jointly and severally for the transactions through thisFacility.
• 9.  Disclaimer
  • The Bank, when acting in good faith, shall be absolved of any liability incase:
    • The Bank is unable to receive or execute any of the requests from the Customer or there is loss of information during processing or transmission or any unauthorized access by any other person or breach of confidentiality or due to reasons beyond the control of the Bank.
    • There is any kind of loss, direct or indirect, incurred by the Customer or any other person due to any failure or lapse in the Facility which are beyond the control of the Bank.
    • There is any failure or delay in transmitting of information or there is any error or inaccuracy of information or any other consequence arising from any cause beyond the control of the Bank which may include technology failure, mechanical breakdown, power disruption, etc.
    • There is any lapse or failure on the part of the service providers or any third party affecting the said Facility and that the Bank makes no warranty as to the quality of the service provided by any such provider.
  • The Bank, its employees, agent or contractors, shall not be liable for and in respect of any loss or damage whether direct, indirect or consequential, including but not limited to loss of revenue, profit, business, contracts, anticipated savings or goodwill, loss of use or value of any equipment including software, whether foreseeable or not, suffered by the Customer or any person howsoever arising from or relating to any delay, interruption, suspension, resolution or error of the Bank in receiving and processing the request and in formulating and returning responses or any failure, delay, interruption, suspension, restriction, or error in transmission of any information or message to and from the telecommunication equipment of the Customer and the network of any service provider and the Bank's system or any breakdown, interruption, suspension or failure of the telecommunication equipment of the Customer, the Bank's system or the network of any service provider and/or any third party who provides such services as is necessary to provide the Facility.
  • The Bank will not be responsible if the Application is not compatible with/ does not work on the mobile handset of the Customer.
• 10.  Indemnity:
  • In consideration of the Bank providing the Facility, the Customer agrees to indemnify and hold the Bank harmless against all actions, claims, demands proceedings, loss, damages, costs, charges and expenses which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or arising out of or in connection with any services provided to the Customer pursuant hereto. The Customer shall indemnify the Bank for unauthorized access by any third party to any information/instructions/triggers given by the Customer or breach of confidentiality.
• 11.  Inter-bank Mobile Payment Service
  • Under the aegis of National Payments Corporation of India (NPCI), GS Mahanagar Co-operative Bank Ltd. is offering a facility, IMPS (Interbank Mobile Payment Service) for transferring funds using mobile number of the beneficiary with an additional 7 digit MMID. Users of MBS will be automatically issued with a MMID for the primary account of MBS. Acceptance of terms & conditions of Mobile Banking Service implies consent of the customer for issue of MMID also.
• 12.  Governing Law & Jurisdictions
  • The Facility and the terms and conditions of the same are governed by the applicable laws inIndia.
  • Any dispute or claim pertain to the Facility and /or the terms and conditions herein are subject to the exclusive jurisdictions of competent courts/tribunals/forums in Mumbai and the Customer agrees to such exclusive jurisdictions in Mumbai.

• Customer Awareness on dispute handling procedure of decline IMPS transactions.

IMPS TRANSACTION FAILED? & WHEN YOU WILL GET REFUND?

Customer should raise failed or decline transaction complaint to Bank/Branch through mail/telephonically/ website (Grievance Redressal Mechanism).

Sr.	Particulars	Turn Around Time (TAT-Period)	Customer Action	Bank Action	Result
1	Credit Adjustment	Within T+1 Day	N/A	Remitter Bank will credit to customer account the decline transaction amount within TAT period	Customer account credited within TAT period
2	Chargeback (CB)	Within 45 days from transaction date	Customer will submit the Complaint form.	Remitter Bank Will raised CB to Beneficiary Bank	CB is in process
3	CB- Acceptance / Re-presentment	Within 25 days	N/A	If Charge Back Accepted- Remitter Bank will credit customer with transaction amount. If Charge Back Re- presentment- Customer will go for next stage (Pre-arbitration)	If Charge Back acceptance- Customer received the transaction amount. Customer may go for next stage.
4	Pre-arbitration	Within 5 days	Customer will fill the Complaint form.	Remitter Bank Will raised Pre-arbitration to Beneficiary Bank	Pre-arbitration is in process
5	Pre-arbitration Acceptance/Re-presentment	Within 5 days	N/A	If Pre-arbitration Accepted- Remitter Bank will credit the transaction amount to customer account If Pre-arbitration Re-presentment- Customer may go for next stage (Arbitration)	If Pre-arbitration acceptance- Customer received the transaction amount. Customer may go for next stage
6	Arbitration	Within 10 Days	Customer give the acceptance for Arbitration	Remitter Bank Will raised Arbitration to Beneficiary Bank	Arbitration is in process
7	Arbitration Acceptance / Re-presentment	Within 7 days	N/A	If Arbitration Accepted- Remitter Bank will credit the transaction amount to customer account. If Pre-arbitration Rejected - Valid evidences and arbitration process decision will share with customer.	If Arbitration Accepted- Customer received the transaction amount.
8	Differed Chargeback (CB)	Within 45 days from transaction date	Customer will fill-up the Complaint form into branch or mail to Bank	Remitter Bank Will raised differed CB to Beneficiary Bank	Differed Charge Back in process
9	Differed Charge Back- Acceptance / Re-presentment	Within 3 days	N/A	If Differed Charge Back Accepted- Bank is liable to credit the transaction amount along with compensation of Rs.100 per day from transaction date If differed Charge Back Re-presentment- Customer will go for next stage	If Differed Charge Back acceptance- Customer received the transaction amount with compensation. Customer may go next stage.
10	Differed Pre-arbitration	Within 25 days	Customer will fill the Complaint form.	Remitter Bank Will raised differed Pre-arbitration to Beneficiary Bank	Differed Pre-arbitration in process
11	Differed Pre-arbitration Acceptance / Re-presentment	Within 5 days	N/A	If Pre-arbitration Accepted- Remitter Bank will credit the transaction amount and Rs.100/- per days compensation from transaction day If Pre-arbitration Re-presentment- Customer may go for next stage (Differed Arbitration)	If Pre-arbitration acceptance- Customer received the transaction amount with compensation. Customer may go for next stage.
12	Differed Arbitration	Within 10 Days	Customer gives the acceptance to for Arbitration.	Remitter Bank Will raised differed Arbitration to Beneficiary Bank	Differed Arbitration in progress.
13	Differed Arbitration Acceptance / Re-presentment	Within 7 days	N/A	If Differed Arbitration Accepted- Remitter Bank will credit the customer account with transaction amount along with Rs.100 compensation per day from transaction day If Differed arbitration rejected - Valid evidences and arbitration process decision will share with customer.	If Arbitration Accepted- Customer received the transaction amount along with compensation.
14	Wrong Credit Chargeback	Within 45 days	Customer will fill-up the Complaint form.	Remitter Bank will raised the wrong credit Chargeback to Beneficiary Bank	Wrong Credit CB in process
15	Wrong Credit Charge Back Accept/ Re-presentment	Within 25 days	N/A	If Wrong CB Accepted- Remitter Bank will credit the transaction amount to customer account. If Wrong CB Re-presentment- Beneficiary Bank will share details with evidences and same will share with customer.	If Wrong Charge Back acceptance- Customer received the transaction amount.

WHAT TO DO IF YOU DON’T KNOW.

Call Toll Free No- 18002022722

Email to Complaint desk- complaint@gsmahanagar.bank.in

IMPS Support- impssupport@gsmahanagar.bank.in

Website- www.gsmahanagar.bank.in

((For Grievance Redressal for all type of digital as well as other complaint will monitor)